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Prepare for Your Visit

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Optometrists specialize in eye care and visual health.  As a patient, your needs and concerns are important to the our team. You can make the most of your appointment by taking the preparing questions, securing appropriate services, and bringing relevant insurance, eyewear, prescriptions, and information about your medical history.

1. Prepare Questions 

Compose a list of any questions you have. Note how long you’ve been having any symptoms and how frequently they occur.

Topics you may want to address include:

  • Changes in eyesight since your last visit
  • Health problems related to eyesight
  • Advice about any health issues, injuries, or conditions
  • New spectacle, contact lenses, or low vision device prescription

2. Secure Language Services and View Accessibility Information

Language Services 

  • Language Interpretation Services: Each examination room has the capability to remotely connect patients and providers to over-the-phone LanguageLine interpretation services. This does not need to be requested in advance and is provided at no cost to the patient.
  • ASL Services: ASL Interpreters are available through Massachusetts Commission for the Deaf & Hard of Hearing (MCDHH). Since requests need to be completed two weeks in advance to guarantee enough time to obtain an interpreter, patients needing ASL Interpreter services are requested to make appointments a minimum of two weeks in advance for non-urgent matters. When scheduling an appointment, it is the patient’s responsibility to request an ASL Interpreter. We will then coordinate with MCDHH to provide this service at no cost to the patient. We request patients requesting ASL Interpreters provide minimum 48 hour notice, otherwise a cancellation fee may be incurred.

Accessibility

  • New England College of Optometry Center for Eye Care - Commonwealth: This office has a ramp available at the entrance from the Dummer street garage. Our clinic and optical center are now conveniently located on the first floor near the main entrance on Commonwealth Avenue. A ramp is available for the 930 Commonwealth entrance.
  • New England College of Optometry Center for Eye Care - Roslindale: This office is located at street level and is handicapped accessible.

3. Determine What to Bring

  • Insurance Information
    Understand your health insurance coverage by contacting your human resources or insurance company. Please  bring your insurance card to your appointment. (link to insurance page)
  • Current Eyewear and Prescriptions
    Bring any glasses and/or contact lenses you are currently using, as well as your current prescriptions.
  • Medical History
    Gather important information about your medical history, including medications, and medical conditions. 
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