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Frequently Asked Questions

Our doctors and staff are committed to making your visit as successful, comfortable, and pleasant as possible. We've compiled a list of frequently asked questions to help you better plan for your visit.

Appointment Information

  • How long is my appointment?  

    On average, an initial comprehensive evaluation will last an hour or more.
  • What is a comprehensive eye exam? 

    A comprehensive eye exam includes a thorough examination of your eye through a series of tests and procedures. Learn more about what to expect during a comprehensive eye exam.    
  • Will I be dilated? 

    As part of your care, we will assess your entire ocular health and system which will include dilation when warranted.    

After-Hours Eye Emergencies

  • What should I do if I need eye care after the vision center is closed?  

    After hours, including weekends, please call the on-call service at 617-262-2020 and follow the voice prompts to access the clinician on call.  


  • What insurances are accepted?

    Visit our insurance coverage page.
  • What does my insurance cover?

    Insurance coverage vary by employers. Please contact your specific carrier or speak to one of our patient care coordinators to learn more.

Our Offices

  • What are your hours?

    Learn more about our specific hours at our two comprehensive vision centers are New England College of Optometry Center for Eye Care Commonwealth and Roslindale.
  • How do I get a message to a doctor?

    Please call or email the office and the doctor who provided your care will response to you within 24-48 hours.

Parking, and Transportation

  • Is parking available?

    • New England College of Optometry Center for Eye Care - Commonwealth is accessible by car or public transportation.  There is both on-street metered parking and a public parking garage nearby. Parking is available in a garage at 131 Dummer Street in the back of the building but extremely limited. Dummer Street is parallel to Commonwealth Ave. and perpendicular to St. Paul Street and Pleasant Street.   The fee is $3 per hour and parking is not validated.  Handicap parking is available.  Additional garage parking is available at the Agganis Arena garage on Commonwealth Avenue (on days when there is no event).  View map.
    • New England College of Optometry Center for Eye Care - Roslindale has on-street parking is available in front of the building and throughout Roslindale Square. View map.
  • Is there handicap access at NECO Center for Eye Care Commonwealth or Roslindale? 

    • New England College of Optometry Center for Eye Care - Commonwealth: This office has a ramp available at the entrance from the Dummer street garage. Our clinic and optical center are now conveniently located on the first floor near the main entrance on Commonwealth Avenue. A ramp is available for the 930 Commonwealth entrance.
    • New England College of Optometry Center for Eye Care - Roslindale: This office is located at street level and is handicapped accessible.
  • How do I get to a location on public transportation?

    Visit our locations section for more information. Our Commonwealth center is located on the green line B train at Pleasant street stop. Our Roslindale center is located near the Roslindale Square commuter stop, as well as several bus lines including 14, 30, 35, 36, 37, and 51.


  • Do I need an appointment to see an optician? 

    Opticians can be seen on a walk-in basis.  No appointment is needed.  A current prescription is required, and outside prescriptions are accepted.
  • Do you have glasses and/or contact lenses in stock?

    There is a large assortment of frames including the latest technology to assist the patient in their selection. Contact lenses need to be ordered with a current prescription and take 3-5 business days.
  • Can I get my glasses the same day I come in?

    The lenses take 3-5 business days, depending on the prescription.  
  • Can I order contact lenses online?

    Yes. You can order them online.


  • Optometrist, Ophthalmologist, or Optician?

    • Optometrist: a primary eye care professional who provides comprehensive eye and vision care.
    • Ophthalmologist: a medical doctor specializing in eye disease who may perform ocular surgery. 
    • Optician: a professional who fits and dispenses eyeglasses. 
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